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Hyatt Place|Hyatt House
Guest Services Representative - Hyatt Place | Hyatt House Fishers, IN
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,205 / year median in Indiana
Job Description
The Hyatt Place | Hyatt House in Fishers Indiana is seeking an outgoing Front Desk Representative who is responsible for serving as a positive, property ambassador by contributing to our guest's satisfaction throughout their stay. This position is full-time with Monday - Sunday flexibility that will include first and second shifts.
Duties and Responsibilities:
- Attend to the needs of guests, especially during check-in and check-out.
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts and processing payments for guests.
- Informing housekeeping department about room status/availability.
- Operating hotel switchboard.
- Cleaning the front desk area.
- Adhere to all company policies and procedures to meet business goals and objectives.
Work Requirements:
High school diploma or general education degree (GED); or zero (0) to six (6) months related experience and/or training; or equivalent combination of education and experience. Flexible schedule. Be able to stand for long periods of time. Able to push, pull, lift and/or carry up to 25 lbs.Work Environment:
- The work environment is fast-paced and deadline-oriented.
- This position may, from time to time, require a flexible work schedule.
- Frequent use of a computer and other office equipment is required.
- This position requires working independently with minimal supervision.
- This position requires working and interacting with other team members.
- This position involves frequent interaction with employees, both in person and over the telephone.