Responsibilities:

• Greet and check-in guests in a friendly and professional manner
• Provide excellent customer service and address guest inquiries and concerns
• Handle guest check-outs and process payments accurately
• Assist with reservations, room assignments, and cancellations
• Maintain knowledge of hotel services, amenities, and local attractions
• Answer phone calls and direct them to the appropriate department or staff member
• Perform night audit duties, including reconciling daily transactions and preparing reports
• Ensure the front desk area is clean, organized, and well-stocked

Experience:

• Previous experience working at the front desk of a hotel or similar hospitality setting is preferred
• Familiarity with hotel management software and phone systems is a plus
• Strong communication skills, both verbal and written
• Excellent customer service skills with the ability to handle difficult situations calmly and professionally
• Bilingual or multilingual abilities are highly desirable for interacting with diverse guests As a Front Desk Agent, you will be the first point of contact for our guests.

Your friendly demeanor, attention to detail, and commitment to providing exceptional customer service will contribute to a positive guest experience. If you are passionate about the hospitality industry and enjoy working in a fast-paced environment, we would love to hear from you. Any assigned duties as given by management.

Job Types:

Full-time, Part-time Pay:

From $13.00 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off Ability to

Relocate:

Fort Wayne, IN 46818: Relocate before starting work (Required)

Work Location:

In person