Job Description
View More Jobs Guest Service Representative - Part Time (Horseshoe Hammond) Hammond, IN, United States (On-site) Be the First to Apply
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission :
"Create the Extraordinary" Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Promotes Caesars Rewards programs and card membership as well as the overall Horseshoe property. Assist guests with new card signups, updating account information, replacing cards, and any loyalty card member requests. Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests' wins. Is ready to serve and is informed of daily information- has proficient knowledge of promotions and property events. Builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Provides a warm farewell and thanks guests for visiting. How You Will Create the Extraordinary Answers inquiries by clarifying desired information; researching, locating, and providing information. Solicits and identifies new gaming customers for the Caesars Rewards program. Offer our guest our signature Visa's and the benefits of having one of our cards Maintains customer information, assuring the highest standards of data entry and confidentiality. Provide superior level of guest service. Maintain extensive knowledge of products, services, promotions, and programs. Communicates with guests, peers, and leadership effectively and professionally. Responds promptly and discreetly to guest inquiries or concerns. Ensure that high limit players are recognized and acknowledged Update account information through CMS, Experience and PKMS Act as a guest liaison, handle issues & resolve situations to ensure smooth operations and excellent customer service. Follow all submissions, SOPs, and IGC requirement Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Ensures that behavior and appearance follow established standards. Maintains a professional work environment with management and staff. Must be willing to help with promotions, when needed. All other duties assigned by management. ROP $19/HR What You Will Need Must be 21 years of age or older Proficient in English verbal and written High School diploma or GED required. Analytical skills and customer service orientation required. Must have the ability to make sound decisions in providing complimentary items based on tracked play. Excellent interpersonal, communication, team building and problem-solving skills required. Ability to perform multiple tasks in an efficient manner. Experience in data input, able to type 25 words per minute. You must have 3-5 years of customer service experience. Flexible to work various shifts, weekends, and holidays Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable. Access to the vessel is required. ADDITIONAL REQUIREMENTS
Must be able to lift/carry objects up to 40 pounds. The ability to resolve stressful situations. Ensures that behavior and appearance follow established standards. Must have the ability to make sound decisions in providing complimentary items based on tracked play. Excellent interpersonal, communication, team building and problem-solving skills required. Must be able to listen and respond to visual and aural cues. Routine standing and walking; frequent reaching, bending, stooping and carrying/handling/ moving. Must be able to work in a loud and smoky environment. Must be able to work in warm/cold temperatures and/or weather conditions. Must be able to stand/walk for 6-10 hours of your shift. Must be able to bend, reach, push, pull and stretch repetitively. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. About Us Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery:
Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years! TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 85253 Job Category Sales and Marketing Job Schedule Part time Locations Horseshoe Hammond (On-site)
