A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.
FUNCTIONS/REPSONSIBILITIES
Handle guest registration and room assignments, accommodating special requests whenever possible. Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. Cancel room reservations according to procedures. Walk customers in a professional and courteous manner according to procedures. Manage guest room keys according to policy and request re-keying as necessary. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, Shuttle Driver, and Receptionist. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment. Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs. When needed, assist other departments and employees with any tasks requested by a supervisor or manager. Drive passenger van to and from the airport for guest pick up and drop off.
KNOWLEDGE AND SKILLS
Education:
High School education or equivalent experience.
Experience:
Previous experience in the hotel industry as Front Desk Agent preferred but not required.
Skills and Abilities:
Excellent grooming and appearance standards are required Excellent verbal and written skills are required Problem-solving skills are critical Ability to take direction and work independently is required Promptness and exceptional attendance is required Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel. Requires knowledge of and ability to operate computer equipment and the reservations system.
Hours Required:
Scheduled days and times may vary based on need. Weekends, nights and Holidays may be required
Job Type:
Full time
Salary:
$15.00 /hour
Job Type:
Full-time Pay:
From $15.00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
