We are seeking a friendly, dependable, and professional Front Desk Agent to join our hotel team. The Front Desk Agent is often the first and last person our guests interact with, so we are looking for someone who provides excellent customer service, communicates well, and can handle responsibilities independently. Responsibilities Welcome guests in a friendly and professional manner. Check guests in and out accurately and efficiently. Verify reservations, identification, payment method, and required authorizations before issuing room keys. Answer incoming phone calls and assist guests with reservations, questions, and requests. Process cash and credit card transactions accurately. Maintain an accurate front desk cash drawer. Assist guests with hotel information, directions, amenities, and local recommendations. Respond professionally to guest concerns and work toward appropriate resolutions. Communicate maintenance and housekeeping issues promptly to the appropriate department. Monitor reservations, arrivals, departures, and room status throughout the shift. Follow hotel procedures for third-party and prepaid reservations. Maintain accurate registration cards and front desk records. Keep the front desk, lobby, and surrounding guest areas clean and organized. Assist with basic guest-service and operational tasks as needed during the shift. Recognize and thank loyalty-program members and provide a positive guest experience. Follow all hotel policies regarding guest privacy, payment security, safety, and key control. Communicate important information clearly to the next shift. Complete all required shift duties and checklists before leaving. Qualifications Previous hotel or customer-service experience is preferred but not required . Strong customer-service and communication skills. Dependable and punctual with a strong attendance record. Comfortable using computers and learning hotel software. Ability to handle guest concerns calmly and professionally. Ability to multitask and stay organized during busy periods. Must be able to work independently and as part of a team. Must be willing to follow established hotel procedures and policies. Schedule Applicants should have flexible availability , including weekdays, weekends, and holidays as needed. Morning, evening, and/or overnight shifts may be available depending on staffing needs. What We're Looking For We are looking for someone who is reliable, guest-focused, professional, and willing to take ownership of their shift . The ideal candidate understands that working at the front desk involves more than checking guests in—it requires attention to detail, good judgment, teamwork, and a commitment to providing a great guest experience.

Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person