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Baymont Junction City

Hotel Front Desk Agent

Pay: $30,160/yr

Posted: 8 weeks ago

Location: Junction City, KS (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 9/30/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,502 / year median in Kansas

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Job Description

Job Summary:

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation:

$13 - $16 hourly

Key Responsibilities:

Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.