A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Fairfield Inn Kansas City, Kansas City, KS, US Salary Range:
$15.00 To $16.00 Hourly Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Fairfield Inn Kansas City, KS Pay Range-$15-16 per hour
Job Purpose:
Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and?timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information?and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. + Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote "preferred" guest program and provide recognition and benefits to all current members. + Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests + Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. + Promptly respond to and resolve guest complaints + Answer telephone promptly and properly being polite, courteous, and friendly + Be friendly, thorough, accurate and efficient in taking reservations + Be friendly, thorough, accurate and efficient in performing Check-ins + Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner + Assist guests with luggage upon their arrival to and departure from the hotel + Use the guests' names + Be knowledgeable and helpful about the local area, the hotel and hotel services + Handle messages, wake-up calls, mail, and faxes properly + Assist guests' with laundry/dry cleaning needs + Know of incoming VIPs + Follow all applicable Company Standard Operating Procedures. + Perform other assignments as directed by the General Manger. + Be an enthusiastic, helpful and positive member of the team + Be professional, responsible and mature in conduct and behavior + Be understanding of, encouraging to and friendly with all co-workers + Be self-motivated and use time wisely + Maintain open line of communications with each department + Communicate pertinent information + R To view full details and how to apply, please login or create a Job Seeker account
