Job Overview We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing reservations, checking guests in and out, and addressing any inquiries or concerns. A passion for hospitality and a commitment to enhancing the guest experience are essential. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using hotel management software. Provide information about hotel amenities, local attractions, and services. Respond promptly to guest inquiries via phone or in-person. Maintain accurate records of guest accounts and transactions. Assist with night audit duties as required. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Address any guest complaints or issues professionally and effectively. Experience Previous experience in a hotel or resort setting is preferred but not required. Strong customer service skills with an emphasis on hospitality. Proficiency in phone etiquette and handling phone systems effectively. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Familiarity with hotel management software is beneficial but not mandatory. Ability to work flexible hours, including nights and weekends as needed. Join our team as a Hotel Front Desk Clerk where your contributions will make a significant impact on our guests' experiences!

Job Type:

Part-time Pay:

From $16.00 per hour

Benefits:

401(k) Employee discount Paid time off Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Kansas City, KS 66111 (Required)

Work Location:

In person