Typical IHG Front Desk Requirements High school diploma or equivalent is often preferred. Customer-service or hotel/hospitality experience is helpful, but some positions are entry-level. Strong communication and people skills. Ability to check guests in and out and handle reservations. Basic computer skills and ability to learn hotel systems. Ability to handle cash, credit-card transactions, and billing accurately. Professional, friendly appearance and attitude. Ability to work mornings evening nights, weekends, and holidays depending on the hotel. Ability to stand and walk for extended periods. Ability to handle guest complaints and resolve problems professionally. Ability to work as part of a team. Common Front Desk Duties A Front Desk Agent at an IHG property may be responsible for: Welcoming and assisting guests. Checking guests in and out. Making or modifying reservations. Answering phones and responding to guest questions. Processing payments and maintaining accurate guest accounts. Explaining hotel amenities, policies, and local attractions. Handling guest requests and complaints. Communicating with housekeeping and other hotel departments. Following IHG brand and hotel safety/service standards. To view full details and how to apply, please login or create a Job Seeker account