JOB PURPOSE

Responsible for providing superior guest satisfaction throughout hotel check in/out and all stages of a guest's stay.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Attends to the guest's needs such as check-in/check-outs, reservations, and answering guest questions and needs. Processes guest registrations, verifies method of payment, and follows established credit-checking procedures. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Completes shift reports and maintains guest room key storage. Maintains the highest level of confidentiality. Communicates effectively with co-workers, management and guests. Maintains a professional and courteous demeanor with guests at all times, including during an unexpected situation or problem while trying to find a satisfactory solution. Performs additional duties and responsibilities as assigned.

EDUCATION/EXPERIENCE/QUALIFICATIONS

Educational/Experience:

High School diploma/GED or equivalent or a combination of education and experience. Hotel or hospitality industry or front desk experience preferred. Thoroughly understands and adheres to proper credit, check-cashing and cash-handling policies and procedures. Must be reliable, punctual and collaborative with co-workers and managers. Maintain a professional demeanor in a high stress environment. Has proper telephone etiquette. Ability to work as directed by your supervisor, which may result in being scheduled anytime during a 24 hour period, 365 days a year. Ability to think quickly when resolving problems. Must be able to push and lift weight up to 25lbs. Ability to sit, walk or stand for prolonged periods of time as required performing the assigned duties of this position. Must be able to use hands, fingers or feel; and reach with arms or hands to perform the assigned duties of this position. Ability to work a flexible schedule based on business demands. Ability to communicate effectively with co-workers, management and guests. Ability to read, write, and communicate using appropriate English standards of language. Ascend/descend flights of stairs to access hotel work and break areas throughout work day.

BACKGROUND

Employment is contingent upon the successful completion and approval of Justifacts background search.

BENEFITS

Medical Dental Vision 401(k) 401(k)

Matching PTO Pay:

$15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you at least 21 years of age or older?

Experience:

Hotel:

1 year (Preferred)

Front Desk:

1 year (Preferred) Shift availability: Overnight Shift (Required)

Work Location:

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