Front Desk Agent Holiday Inn Express and Suites Shawnee, KS Job Details Part-time | Full-time $14 - $15 an hour 1 hour ago Qualifications Computer operation Computer literacy High school diploma or GED Full Job Description Job Summary The Front Desk Agent provides friendly and professional guest service while handling check-ins, checkouts, reservations, payments, phone calls, and guest requests. This position also works closely with housekeeping and maintenance to support daily hotel operations. Key Responsibilities Greet guests and provide professional customer service. Complete guest check-ins and checkouts accurately. Create, modify, and cancel reservations. Process payments and maintain accurate guest accounts. Answer phone calls and respond to guest questions and requests. Coordinate with housekeeping and maintenance regarding room status and guest issues. Handle guest complaints professionally and notify management when needed. Complete front desk reports, logs, and shift paperwork. Maintain guest privacy and follow hotel security procedures. Keep the front desk and lobby area clean and organized. Follow company policies, brand standards, and safety procedures. Perform other duties assigned by management. Qualifications High school diploma or equivalent preferred. Customer service or hotel experience preferred. Basic computer, communication, and cash-handling skills. Ability to multitask and work independently. Reliable attendance and punctuality required. Must be able to work weekends, holidays, mornings, evenings, or overnight shifts as scheduled. Physical Requirements Ability to stand or walk for extended periods and occasionally lift up to approximately 25 pounds, with or without reasonable accommodation. Disclaimer This job description summarizes the general duties of the position. Management may assign additional responsibilities based on hotel business needs.

Pay:

$14.00 - $15.00 per hour

Work Location:

In person