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BW
Best Western Plus Wichita West Airport Inn
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Kansas data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,502 / year median in Kansas
Job Description
Job Summary We are seeking an energetic and professional Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative processes. Your enthusiasm and organizational skills will help create a positive first impression for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily business functions. Duties Greet visitors and clients warmly, ensuring a friendly and professional atmosphere at all times Manage multi-line phone systems, directing calls efficiently and courteously Handle data entry tasks accurately using productivity software such as Microsoft Office, spreadsheets, and Google Workspace Maintain organized filing systems and manage office supplies to support daily operations Schedule appointments and manage calendars with precision using calendar management tools Assist with basic bookkeeping tasks, including invoicing and QuickBooks data entry when necessary Provide excellent customer support by addressing inquiries promptly and professionally Perform clerical duties such as proofreading documents, word processing, and maintaining client communication records Skills Strong computer literacy with proficiency in Microsoft Office Suite, Google Workspace, spreadsheets, and data entry software Excellent organizational skills with the ability to multitask effectively in a fast-paced environment Exceptional phone etiquette and communication skills for professional client interaction Bilingual abilities are a plus to serve diverse client needs effectively Previous office management or administrative experience preferred, including familiarity with clerical tasks like filing and proofreading Technical proficiency in office equipment such as multi-line phone systems and office machinery Time management skills to prioritize tasks efficiently and meet deadlines Customer service experience that emphasizes positive client interactions and support excellence Personal assistant or front desk experience that demonstrates reliability and professionalism Join us in creating a welcoming environment where organization meets outstanding service! This role is perfect for motivated individuals eager to grow their administrative expertise while making a meaningful impact every day.