Front Desk Agent

• New Hilton Garden Inn Homewood Suites Hilton Garden Inn | Homewood Suites Wichita Airport Wichita, KS Job Details Full-time $14
• $16 an hour 9 hours ago Benefits Free parking Paid training Paid time off Employee discount Flexible schedule Qualifications Customer support experience within hospitality industry Night audit High school diploma or GED Driver's License Receptionist experience within hospitality industry Full Job Description

FRONT DESK AGENT

Hilton Garden Inn & Homewood Suites | Dual-Brand Wichita Airport Full-time | $14.00 to $16.00 per hour, starting rate based on experience

ABOUT US

Hospitality is in our blood here. We are a brand-new dual-brand property, opened November 2025, with the Hilton Garden Inn and Homewood Suites operating together under one roof near Wichita Eisenhower Airport. Our team is small, close, and genuinely fun to work with. We take care of our guests because we love doing it, and we take care of each other the same way. People here actually enjoy coming to work, and that shows in everything from our reviews to our lobby.

THE ROLE

The front desk is the heart of this hotel. You are the first smile a guest sees when they arrive and the last friendly face before they leave, and everything in between runs through you: check-ins, phone calls, reservations, questions about Wichita, and the small thoughtful touches that turn a good stay into a great one. We do not hand our agents a script. We trust them to read the person in front of them and respond with warmth and good judgment, and we back that trust with real training and a team that always has your back.

WHAT YOU WILL DO

Take care of our guests:

• Welcome arriving guests, get them checked in and settled, and send them off warmly when they leave
• Handle guest requests and concerns quickly and kindly, and follow through so problems stay solved
• Answer phones, route calls, take accurate messages, and book reservations
• Share room options, rates, and upgrades using the approach set by the GM and sales team
• Be a local guide: restaurants, directions, and what is worth seeing in Wichita
• Drive our airport shuttle when a run comes up, giving guests a friendly ride to and from the terminal
• Look for the little extras before anyone asks, because that is where the magic lives Keep things accurate:
• Handle cash and credit card transactions carefully so your drawer balances at the end of every shift
• Close and balance room accounts, post corrections, and prepare folios for express checkout
• Look into out-of-balance situations rather than passing them along
• Keep reservation and accounting records clean and current
• Protect confidential guest information at all times Support the team:
• Log guest issues and shift notes so the next shift starts informed
• Keep the desk, lobby, and public areas tidy and welcoming
• Pitch in wherever the day needs you, because that is how we all work here

WHO THRIVES HERE

Our best team members are warm, dependable people who genuinely like taking care of others. If you stay calm when things get busy, notice details other people miss, and leave every space a little better than you found it, you will feel right at home with us.

• Friendly, natural people skills and real service instincts
• A genuine sense of urgency
• Careful with details, especially money and records
• Comfortable handling a phone call and an arrival at the same time
• Clear, professional communication
• Confident with computers and quick to learn new systems

REQUIREMENTS

• High school diploma or GED
• Three or more months of guest service experience, or equivalent training
• Weekend and holiday availability
• Valid driver's license with a clean driving record, since all shifts help drive the shuttle when needed
• Hotel or front desk experience preferred, but we will gladly train the right person

SCHEDULE

Eight-hour shifts across three windows: 7:00 AM to 3:00 PM, 3:00 PM to 11:00 PM, and 5:00 PM to 1:00 AM. Hotels run seven days a week, so weekends and holidays are part of the rhythm. We build the schedule with your input and post it in advance, because your life outside of work matters to us too.

BENEFITS

• Go Hilton travel program: deeply discounted room rates for you and your family at Hilton properties worldwide
• Paid time off after one year of full-time employment
• Employee discounts
• Free on-site parking
• Paid training and Hilton brand certifications
• Room to grow.

We promote from within and invest in our people

READY TO JOIN US?

Apply through Indeed. We read every application, and we would love to meet you. Hilton Garden Inn and Homewood Suites Wichita Airport, managed by Core Hospitality Group, is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Pay:

$14.00

• $16.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person