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QI
Quality Inn and Suites Brooks/ Louisville South
Front Desk Associate
Career Insights for Hotel Desk Clerk
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Based on Kentucky data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,114 / year median in Kentucky
Job Description
Front Desk Associate Position Overview We are seeking an energetic and detail-oriented Front Desk Associate to be the welcoming face of our organization. In this role, you will manage front desk operations and provide exceptional customer service. This is a paid position offering an excellent opportunity to develop your administrative skills while contributing to a professional and collaborative work environment. Schedule Requirements This position requires a flexible schedule consisting of five shifts per week. Candidates must be available to work the required shift schedule. Key Responsibilities Greet visitors, clients, and staff in a professional and welcoming manner. Answer and direct incoming calls using a multi-line phone system. Respond to customer inquiries and provide outstanding customer service. Maintain a clean, organized, and professional reception area. Ensure office supplies are adequately stocked and readily available Qualifications & Skills Previous experience in a hotel, hospitality, receptionist, or customer service role preferred. Friendly, professional, and guest-focused attitude with a passion for providing excellent service. Strong communication and interpersonal skills with professional phone etiquette. Ability to multitask and remain organized in a fast-paced environment. Experience handling guest check-ins and check-outs, reservations, and payment processing is a plus. Basic computer proficiency, including Microsoft Office and email communication. Ability to resolve guest concerns calmly and professionally. Reliable, punctual, and able to work evenings, weekends, holidays, and overnight shifts as required. Strong attention to detail for reservations and guest records. Why Join Us? As a Front Desk Associate, you will play a key role in creating a positive experience for everyone who enters our office. We are looking for a motivated individual who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering excellent customer service. Join our team and become an essential part of our daily operations and continued success.