Essential Job Functions:

Deliver unparalleled service, courtesy, and care to our guests Respond promptly and effectively to guest questions and requests Streamline the check-in and check-out process for guests Answer incoming phone calls with promptness and professionalism Excel at multitasking in a dynamic environment Resolve guest concerns with attentive service recovery

Physical Demands:

Ability to lift, carry, push or pull 10 lbs Primarily standing for majority of shift

Qualifications:

Education:

High school diploma or its equivalent

Experience:

One year of Front Desk experience in hotels preferred One year of experience working in customers service or a guest-facing role required Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel Previous experience with hotel PMS systems a plus. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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