A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:
$13.50 hourly
Responsibilities:
Connect with the housekeeping department to ensure guest accommodations are ready Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Bookkeeping:
keep accurate records of all hotel guest account information Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Mitigate customer complaints as needed Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Qualifications:
Working knowledge of Microsoft Office and reservation management systems Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Well-versed in taking telephone calls and handling stressful situations At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred High school diploma, GED, or equivalent Must be 21 years or older Must be able to stand on your feet for 8 hours during a typical shift Weekend availability is required Please only apply if you meet these criteria About Company Founded in 2005, Rolling Hills Hospitality operates 20 hotel properties with a central focus on exceeding guest expectations. We've earned a reputation as one of the premier hotel development and management firms in the region by combining high operational standards with a streamlined, scalable business model . Through strategic management agreements, we oversee hiring, training, and leadership for teams across the Ohio Valley and beyond. Our portfolio includes strong partnerships with the nation's top hotel brands—Marriott, Hilton, IHG, and Hyatt—reflecting our commitment to quality and consistency. At Rolling Hills Hospitality, we live by the principle: "If we take care of our employees, then our employees will take care of our guests." We strive to create a fun, supportive, and growth-oriented work environment, positioning our team for long-term success and excitement in the hospitality industry.
