Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently. Experience is not necessary but is a plus. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries, requests, and complaints with professionalism. Maintain accurate records of guest information and reservations using phone systems. Provide information about hotel amenities, services, and local attractions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Process payments and manage billing inquiries. Uphold high standards of phone etiquette when answering calls from guests. Experience Previous experience in customer service or guest relations is highly desirable. Familiarity with hospitality management principles is a plus. Proficiency in using phone systems and hotel management software is beneficial. A passion for providing excellent service in a fast-paced environment is essential. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Pay:

$14.00 - $15.00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Experience:

Hotel:

1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Lexington, KY 40511 (Required)

Work Location:

In person