Front Desk Agent

• 1st Shift
• Candlewood Suites Louisville Downtown

NE RAINMAKER TEAM LLC

Louisville, KY Job Details Full-time $15 an hour 23 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Computer operation Computer literacy Basic math High school diploma or GED Computer skills Hotel and accommodations guest complaints handling Full Job Description Serious Applicants Only, Please Benefits and Job Highlights Free vision, dental and life insurance Competitive Pay Holiday Pay, Earned PTO Worldwide Hotel Discounts Medical Insurance Available What is the job? The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only but the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home. Your day to day Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out

• take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests' needs
• record and act on their preferences, and handle their messages, requests, questions and concerns Be a trusted contact for all guests.

Help them with anything from billing issues to local knowledge, and loop in management, when necessary Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day's schedule Jump into other ad-hoc duties when your colleagues need your help What we need from you Communication skills

• guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories Fluency in the local language
• extra language skills would be great, but not essential Literate and tech-savvy
• you'll need a good grasp of reading, writing, basic math and computers Flexibility
• night weekend and holiday shifts are all part of the job You'll have a high school diploma. A college or university degree would be a bonus but not essential. Experience
• ideally, you'll have spent at least one year in a front desk or guest service position Strength
• sometimes you'll need to lift, push or pull big objects (up to 50 lbs/23 kg) This can involve bending and kneeling.