Guest Service Agent Hersha Hospitality Management, LP
9 Louisville, KY Job Details Full-time 14 hours ago Benefits Wellness program Commuter assistance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Referral program Qualifications Financial audits Safety data sheets (SDS) Hotel and accommodations payment processing Serving clients Phone communication Payment processing Greeting customers Customer satisfaction tracking Hotel and accommodations guest luggage handling Answering guest questions High school diploma or GED Hotel room assignment management Making change Financial record maintenance Property management systems (PMS) Handling customer service requests Safety equipment Telephone systems Hotel and accommodations guest complaints handling Safety standard operating procedures Bookkeeping Entry level Full Job Description Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator
- Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability
- Hearts That Serve
- Only Excellence
- Stay Nimble
- Own It
