We are looking for a Hotel Front Desk Agent 3 days (24 HRS) a week, rotating 1st (7AM-3PM) and 2nd shifts(3PM-11PM) to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications

• Excellent customer service skills
• Proficiency in POS systems and cash handling
• Strong communication skills and phone etiquette
• Ability to multitask and prioritize in a fast-paced environment
• Experience in retail sales and stocking
• Multilingual abilities a plus, especially in Spanish
• Prior experience in hotel front desk operations is preferred

Job Type:

Part-time Pay:

$10.00 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person