A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
If you enjoy creating memorable guest experiences and thrive in a customer-focused environment, we'd love to meet you! As a Front Desk Associate at The Lodge at Mammoth Cave , you'll welcome guests and help make every stay exceptional with friendly, attentive service. The Lodge at Mammoth Cave (MCNP
ONP, LLC
) operates lodging, food service, retail, and transportation services within beautiful Mammoth Cave National Park . With over 55 guest accommodations—including family cabins, and historic cottages—all within walking distance of the Visitor Center, it's a unique place to work. If you have a passion for hospitality and customer service, join our team this season! Evening shift, 2p-10p
Responsibilities:
Perform all Front Desk Attendant functions as required including but not limited to; assist in room reservations, guest check in/out, answering hotel phone calls, and notifying guests of messages. Follow all specified procedures to audit the shift closing of all front office Produce accurate and timely reports and correctly handle all cash transactions. Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers. Balance and audit for accurate room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
Position Requirements:
This is an overnight position; employee must be able to work independently Present a positive image of the company in an upbeat, professional manner Ability to work a variety of day, night, weekend and holiday shifts Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles Advanced computer skills - Microsoft Office (Word, Excel, Outlook) and Room Master system
Knowledge and Experience:
Education:
High school diploma or equivalent preferred
Experience:
Prior front desk/room registration experience preferred All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more info, visit our website mammothcavelodge.com
