Please do not apply if you don't have second shift availability. We will not contact you if you do not have evening availability.
Weekends and some holidays are required.
Though experience working in hotels is preferred, a strong background in customer service is more important.

We'll train the right candidate. The responsibilities of a GSA include but are not limited to: Greet, register, and assign rooms to guests of hotels. Verify customers' credit card and identification and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Issue room keys. Keep records of room availability and guests' accounts. Post charges, such as those for rooms, food and pet fees to accounts by using front desk application. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check-in process. Transmit and receive messages, using telephones or telephone switchboards. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Maintain appearance and function of lobby, business center, Suite Shop and common areas, by tidying the areas, restocking supplies, removing trash and cleaning as necessary. Maintain 24-hour guest access to hot beverages by freshening and restocking lobby beverage station every three (3-8) hours in compliance with hotel standards & health department regulations. Plan & communicate guest needs to appropriate departments, including housekeeping & maintenance, at pre-arrival and throughout guests' stay, with follow-up to ensure delivery of required services. Perform basic \"emergency\" maintenance or housekeeping tasks, unstopping toilets, providing \"pick-up\" service, clean towels or other room amenities, etc., to ensure guest satisfaction when staff members in these departments are gone for the day. Perform other tasks, as needed and/or requested, to ensure that the hotel is prepared to provide every guest with a positive experience. For qualified applicants, we provide the following benefits: The Hilton Worldwide Travel Program, which offers deep discounts for hotels anywhere you could imagine after ninety (90) days. All major holidays are time and a half paid should you work.

Job Type:

Full-time Pay:

$14.00/hour

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

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