Job Summary Join our dynamic hospitality team as a Full Time Front Desk Agent and Night Auditor! In this energetic role, you will be the welcoming face of our hotel, providing exceptional guest service while managing front desk operations during night shifts. Your expertise in hospitality and guest relations will ensure smooth check-ins, efficient handling of inquiries, and seamless night audit procedures. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about creating memorable guest experiences, this is the perfect opportunity to shine! Duties Greet guests warmly upon arrival, ensuring a positive first impression through friendly phone etiquette and professional client communication Manage guest check-in and check-out processes accurately using property management systems (PMS) such as OPERA or similar platforms Handle reservations efficiently via hospitality reservation systems, accommodating special requests and managing availability Conduct night audit procedures to reconcile daily financial transactions, prepare reports, and ensure data accuracy for the next day's operations Respond promptly to guest inquiries, resolve issues with customer service problem-solving skills, and provide information about hotel amenities and local attractions Monitor multi-line phone systems and assist guests with various needs including wake-up calls, room changes, or emergency procedures Follow hotel emergency procedures diligently to ensure guest safety and security during overnight hours Skills Proven experience in hospitality management or hotel front desk operations with a strong understanding of property management systems (PMS) like OPERA Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Exceptional customer service skills with a focus on guest relations, problem-solving, and conflict resolution Knowledge of hotel emergency procedures and safety protocols to handle unexpected situations confidently Strong communication skills for clear client interaction via phone and face-to-face encounters Ability to operate multi-line phone systems and manage phone etiquette professionally at all times Resort or hotel experience preferred, especially in night audit roles or front desk functions within busy hospitality environments This role offers an exciting opportunity to be an integral part of our hospitality team while developing your career. We value energetic professionals who are dedicated to delivering top-tier guest experiences around the clock!

Pay:

From $13.00 per hour

Work Location:

In person