Company Overview Contempra Inn is a welcoming, smoke-free independent hotel situated in the vibrant heart of Kenner, conveniently located near the New Orleans International Airport and major attractions. Since 1984, we have been dedicated to providing exceptional guest experiences through comfortable accommodations and friendly service. Overview We are seeking an energetic and detail-oriented Hotel Front Desk Clerk to join our dynamic team. In this vital role, you will be the first point of contact for our guests, ensuring their check-in and check-out processes are smooth, their needs are met promptly, and their stay is memorable. Your hospitality expertise will help create a welcoming environment that encourages guest loyalty and satisfaction. Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) such as OPERA or similar platforms Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and special requests are accommodated Provide exceptional customer service by addressing guest inquiries, resolving issues promptly, and offering local recommendations Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills Maintain guest relations by responding to requests, providing information about hotel amenities, and ensuring guest comfort throughout their stay Follow hotel emergency procedures diligently to ensure safety and security for all guests and staff Conduct night audits as required, balancing accounts and preparing reports to ensure financial accuracy Requirements Proven experience in hospitality management or front desk operations within a hotel environment Strong knowledge of property management systems (PMS), especially OPERA or comparable platforms Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively Exceptional customer service skills with a problem-solving mindset to handle guest concerns efficiently Familiarity with hotel emergency procedures and guest safety protocols Excellent communication skills, both verbal and written, including phone communication and multi-line phone system operation Previous resort or hotel experience is a plus; familiarity with guest services, guest relations, and night audit procedures is preferred Ability to work flexible hours including nights, weekends, and holidays as needed Join us at Contempra Inn where your hospitality talents will shine! We're committed to fostering a positive work environment that values your contributions while offering opportunities for growth. This paid position is perfect for passionate individuals eager to deliver outstanding guest experiences in a lively hotel setting.

Pay:

$15.00 per hour

Work Location:

In person