HOTEL FRONT DESK REPRESENTATIVE FOR AIRPORT PROPERTY

Front Desk Agent

• Choice Hotels Property We are currently seeking reliable and dependable Front Desk Agents who are available to work flexible shifts.

Available Shifts:

7:00 AM

• 3:00 PM 3:00 PM
• 11:00 PM 11:00 PM
• 7:00 AM If you are guest-focused, professional, and interested in joining a Choice Hotels-branded team, we encourage you to apply.

We look forward to hearing from you! Position Overview We are seeking a professional and service-oriented Front Desk Agent to join our Choice Hotels property. As the first point of contact for guests, you will represent the hotel and the Choice Hotels brand by delivering a welcoming, consistent, and high-quality guest experience. This role plays a key part in driving guest satisfaction, brand loyalty, and overall hotel performance. Key Responsibilities Greet every guest with a warm welcome in alignment with Choice Hotels service standards Complete check-in and check-out procedures efficiently and accurately Verify reservations, assign rooms, and process payments following brand guidelines Enroll and recognize Choice Privileges® members and promote loyalty program benefits Answer multi-line phones and respond to guest inquiries promptly and professionally Provide information on hotel amenities, services, and local attractions Resolve guest concerns using service recovery practices to ensure guest satisfaction Maintain accurate guest records and billing using the property management system Communicate effectively with housekeeping and maintenance to ensure room readiness Follow all Choice Hotels brand standards, policies, and audit requirements Support front desk operations, reporting, and daily organization Qualifications Previous hotel front desk or hospitality experience preferred, but not required Strong customer service and guest engagement skills Excellent communication and interpersonal abilities Ability to multitask and remain calm in a fast-paced environment Basic computer skills; experience with hotel systems (Choice

ADVANTAGE

® is a plus) Professional appearance and positive attitude Flexible schedule, including weekends, evenings, and holidays Bilingual skills are a plus Core Competencies Passion for delivering exceptional guest experiences Reliability and professionalism Strong attention to detail and organization Effective problem-solving and conflict resolution Team-oriented mindset with the ability to work independently Physical Requirements Ability to stand for extended periods Ability to lift up to 25 pounds occasionally Ability to operate standard office equipment (computers, phones, etc.)

Job Types:

Full-time, Part-time Pay:

$12.00

• $15.

00 per hour

Benefits:

Employee discount

Work Location:

In person