Front Desk Associate Sunrise Hospitality Courtyard Marriott Lafayette South Lafayette, LA Job Details Part-time | Full-time $12.00 - $12.50 an hour 5 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Computer operation Teamwork Computer literacy High school diploma or GED Attention to detail Organizational skills Full Job Description Position Summary We are seeking a friendly, professional, and service-oriented Front Desk Associate to join our team. The Front Desk Associate serves as the first point of contact for guests and plays a key role in creating exceptional guest experiences. This position is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, addressing guest inquiries, and ensuring all guests receive outstanding hospitality throughout their stay. Essential Responsibilities Greet guests warmly and professionally upon arrival and departure. Complete guest check-in and check-out procedures accurately and efficiently. Manage room reservations, modifications, and cancellations. Respond to guest requests, concerns, and complaints in a timely and professional manner. Answer incoming phone calls and direct inquiries appropriately. Process payments and maintain accurate guest accounts. Maintain knowledge of hotel services, amenities, and local attractions. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Ensure the front desk area remains clean, organized, and professional at all times. Follow all company policies, procedures, and brand standards. Maintain a focused presence at the front desk during scheduled shifts and arrange appropriate coverage when stepping away. Qualifications High school diploma or equivalent required. Previous customer service, hospitality, or front desk experience preferred. Strong communication and interpersonal skills. Ability to remain calm and professional in a fast-paced environment. Basic computer proficiency and ability to learn hotel management systems. Strong attention to detail and organizational skills. Ability to work flexible schedules, including evenings, weekends, and holidays. Desired Skills Exceptional customer service and hospitality mindset. Problem-solving and conflict-resolution abilities. Team-oriented attitude with a willingness to assist others. Professional appearance and demeanor. Ability to multitask while maintaining accuracy and efficiency. Physical Requirements Ability to stand for extended periods. Ability to lift up to 25 pounds occasionally. Ability to move throughout the property as needed. Benefits Competitive pay Paid time off Employee hotel discounts Career growth and development opportunities

Job Types:

Full-time, Part-time Pay:

$12.00 - $12.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person