Hotel Front Desk Associate Shift time- 11PM-7AM / 3PM-11PM Towneplace Suite Marriott Baton Rouge Port Allen Port Allen, LA Job Details Part-time | Full-time From $13.50 an hour 23 hours ago Benefits Employee discount Qualifications Teamwork High school diploma or GED Mail management Front desk Receptionist experience within hospitality industry Mail processing Faxing Venue guest services Full Job Description We are looking for a Professional Dependable Hotel Front Desk Agent with Marriott experience to serve as our guests' first point of contact and manage all aspects of their accommodation. Job Requirements •

MUST HAVE MARRIOTT/FOSSE EXPERIENCE

•DO

NOT CALL HOTEL

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Major Function:

Responsible for assisting guests efficiently, courteously, and professionally in all Front Desk related functions

Essential Function:

Provide the highest level of service to the guest at all times Promptly and effectively deal with guest requests and complaints; inform management of same Check guests in and out in a friendly manner Accurate posting of guest charges and compute guest bills using PMS Collect payment and make change for hotel guests following proper cash-handling procedures as required Post, correct, or adjust charges to guest accounts as necessary Handle mail/faxes and messages per established procedures Promote and be knowledgeable of brand standard loyalty program Develop a thorough knowledge of hotel, room locations, amenities, selling strategies, and local area Accurately handle future and same-day reservations Answer switchboard in accordance with standards of proper telephone etiquette Block rooms and handle special requests Offer and properly handle wake-up call requests Keep lobby and desk area clean and presentable Have a thorough knowledge of emergency and security procedures Open and close shift, make cash drops, ensure all credit cards, cash and change are balance throughout shift Have knowledge of groups and local current events Promote local area and businesses Communicate with Sales, Engineering, and Housekeeping department as needed All other duties as assigned by a supervisor or a manager, or of which you are capable

Customer Service Function:

Acknowledge a guest immediately with a smile and a friendly greeting using the 15/5 rule Handle guest requests immediately Take initiative to offer assistance or answer questions throughout the hotel Stop personal/business conversations among Associates in order to assist guests Demonstrate self-confidence, positive Attitude , and enthusiasm Offer improvement ideas and acknowledge good performance of others Practice safety standards at all times Comply with all rules and regulations of the company and those as outlined within the Associate Handbook Wear proper uniform and nametag at all times in accordance with the Standards of Appearance Provide a professional image for our guests by keeping a proper attitude toward co-workers, promoting teamwork, and helping to maintain cleanliness and orderliness in all areas of the hotel This company is an equal opportunity employer.

Job Types:

Full-time, Part-time Salary:

$13-$14/Hour Depending on level of experience within Marriott and knowledge of

FOSSE Job Types:

Full-time, Part-time Pay:

From $13.50 per hour

Benefits:

Employee discount

Education:

High school or equivalent (Required)

Experience:

Hotel Front desk: 1 year (Required)

Work Location:

In person