VIM Supervisor VIM Fitness - 5.0 Cambridge, MA Job Details Part-time | Full-time From $17 an hour 3 hours ago Qualifications Inventory management Greeting customers Fitness sales Health club & gym management General management Full Job Description Job Description VIM Fitness is seeking a dependable, organized, and customer-service-focused Front Desk Supervisor to help oversee front desk operations and support our management team. The Front Desk Supervisor serves as a leader for the Front Desk Team and helps ensure that each shift runs efficiently, professionally, and in accordance with VIM Fitness policies and service standards. This position includes front desk responsibilities with additional leadership duties, including supervising staff, assisting with scheduling and shift coverage, training employees, reviewing membership agreements, monitoring facility operations, and communicating issues to management. We are looking for someone who takes initiative, supports and directs other employees, interacts with members, and maintains a high standard of organization and professionalism throughout the facility. Position Responsibilities Supervise daily Front Desk operations and help ensure the facility runs smoothly during assigned shifts. Provide leadership, guidance, and support to Front Desk Associates. Assist the General Manager and Assistant General Manager with Front Desk staffing, monthly scheduling, and employee shift coverage. Help train new Front Desk employees on VIM policies and procedures, membership agreements, customer service expectations, and daily Front Desk responsibilities. Monitor staff attendance, punctuality, dress code, professionalism, and adherence to company policies. Demonstrate and enforce a high level of customer service and help staff resolve member and guest questions, concerns, and requests. Provide facility tours and explain membership options, services, promotions, and other VIM Fitness offerings to prospective members. Process membership sales and verify that agreements, payments, dates, and membership information are accurate before completion. Communicate member issues, staff concerns, facility problems, and other important information to management promptly. Monitor facility supplies and inventory, including towels, paper products, detergent, and other Front Desk or cleaning supplies. Properly open and/or close the facility when assigned. Assist other departments when needed and maintain positive working relationships across the team.

Pay:

From $17.00 per hour

Work Location:

In person