Home2 Suites by Hilton Danvers, MA Extended Stay | New Development | AAM15 Management, LLC Join AAM15 Management, LLC When you join AAM15 Management, LLC, you are not just stepping into a role—you are helping bring a new hotel to life. The Home2 Suites by Hilton Danvers, MA is currently under construction and will introduce a modern extended-stay hotel to the North Shore market. Conveniently located near major highways, local businesses, and coastal destinations, the hotel will provide comfortable accommodations designed for both short- and extended-stay guests. This is a unique opportunity to join the pre-opening team and help establish the guest service standards and welcoming environment that will support the hotel from day one. Position Summary The Front Desk Agent serves as the first point of contact for our guests and plays an important role in creating a welcoming and positive hotel experience. This position is responsible for managing guest check-ins and check-outs, reservations, payments, guest requests, and general questions about the hotel and surrounding area. The Front Desk Agent will work closely with Housekeeping and other hotel departments to ensure guest needs are addressed promptly and rooms are ready for arrival. The ideal candidate is friendly, professional, organized, and comfortable working in a fast-paced hotel environment while providing excellent service to every guest. Key Responsibilities Welcome guests upon arrival and provide a warm, professional first impression Perform check-in and check-out procedures accurately and efficiently Manage reservations, room assignments, cancellations, and changes Process guest payments and verify required payment information Register guests and collect required information Provide information about hotel services, amenities, room types, and rates Respond to guest questions, requests, and concerns in a timely and professional manner Work closely with Housekeeping to ensure rooms are clean, ready, and properly assigned Communicate with other hotel departments to coordinate guest requests and needs Assist with group reservations, special requests, and VIP or event-related arrivals Maintain accurate records of reservations, guest information, and payments Promote additional hotel services and amenities when appropriate Assist guests with information about local attractions, restaurants, transportation, and other area services Follow hotel policies, safety procedures, and Hilton standards Maintain a clean, organized, and welcoming front desk area Perform other duties as assigned Qualifications Previous experience as a Hotel Front Desk Agent, Guest Service Agent, Receptionist, or similar role preferred Previous hotel or hospitality experience preferred Strong customer service skills and a friendly, professional attitude Excellent verbal and written communication skills Strong organizational and multitasking skills Comfortable working with computers and hotel reservation systems Ability to handle guest concerns professionally and effectively Ability to work independently and as part of a team Reliable and dependable Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays High school diploma or equivalent preferred What Success Looks Like Guests receive a friendly and professional welcome Check-ins and check-outs are completed accurately and efficiently Guest requests and concerns are addressed promptly Reservations and guest information are maintained accurately Front Desk communicates effectively with Housekeeping and other departments The lobby and Front Desk area remain organized and welcoming Guests leave with a positive impression of the hotel and their stay Why Join AAM15 Management, LLC? At AAM15, we believe successful hotels start with authentic people, accountable performance, and memorable experiences. We are building more than hotels—we are building teams, cultures, and opportunities for people to grow. If you enjoy working with people, take pride in providing excellent guest service, and want to be part of a team helping bring a new hotel to life, we would love to have you join AAM15 Management, LLC at Home2 Suites by Hilton Danvers. Benefits AAM15 Management, LLC offers a competitive benefits package designed to support your overall well-being and professional growth: 401(k) 401(k) matching Health insurance Dental insurance Life insurance Paid time off Employee discounts

Pay:

$19.00 per hour

Work Location:

In person