Full Time Reservations Clerk Pine Acres Resort Oakham, MA Job Details Full-time $17 - $19 an hour 18 hours ago Benefits Health insurance Paid time off 401(k) matching Employee discount Flexible schedule Qualifications Computer operation Spanish Interpersonal skills Customer service Computer literacy High school diploma or GED Front desk Computer skills Office experience Mobile devices Full Job Description Position Summary Join a diverse, dedicated team whose job is "s'more fun than yours!" As Reservations Clerk, you help ensure a successful camping season by providing excellent customer service to our guests. Your face-to-face skills are critical for interacting with guests and creative problem solving. You will be responsible for delivering accurate information regarding the resort and surrounding areas, in order to enhance the guest experience. A positive attitude and the ability to multitask is a must in this fast-paced work environment where we interact daily with guests, over the phone, via email, and in person. Responsibilities Work as a team with Owners, Managers, Full-time Staff, and Seasonal Staff During the camping season, guest satisfaction is the priority and a positive attitude and genuine smile is a necessity. Duties will include, but not be limited to: deliver exceptional guest service and care, communicate patiently with guests to answer questions, explain information, address concerns, and ensure that all complaints regarding service and/or accommodation are investigated and escalated to management if necessary General office responsibilities will include, but not be limited to: answer telephone calls, return voicemails, take messages; create, change, and cancel reservations; accurately enter and update guest information in the database software; check and respond to company emails throughout the day; keep office organized; providing reservation status updates to Management Team; check-in and check-out campers and registered visitors; etc. Individual will become well-versed in resort policies, including rates, special offers and discounts Maintain a clean and organized individual workspace as well as ensure the office remains neat and professional in appearance by cleaning and vacuuming daily Individual will operate office equipment (e.g. photocopiers, scanners, phone system, and work computers) responsibly and with care Honesty and integrity are required as you will be responsible for: ensuring guest payments and refunds are processed properly and on time; daily register balancing Be available to work on scheduled nights, weekends, and holidays during the camping season. Holiday weekends are our busiest times and your availability is required.

Hours:

During the season(May-October) evenings and weekends will be required. From October-April, daily hours are Monday-Friday.

Minimum qualifications:

3-years minimum in a customer service, office or public interaction field; hospitality a plus!

Primary hiring criteria:

being a team player Secondary hiring criteria: this role involves substantial guest interactions, so you MUST be interested in interacting with the public. High school degree or GED Ability to read and respond to emails in a timely manner Desire to learn new software Strong work ethic and be a self starter Ability to lift and carry up to 35-pounds around safely Preferred qualifications: Experience with camping industry and trends Excellent computer and technology skills Knowledge of smart-phone operations and features (iPhone or Android) Ability to speak multiple languages is an asset

Pay:

$17.00 - $19.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) matching Employee discount Flexible schedule Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Front Desk:

1 year (Preferred) computer usage: 3 years (Required)

Customer Service:

1 year (Required)

Language:

Spanish (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Oakham, MA 01068 (Required) Ability to

Relocate:

Oakham, MA 01068: Relocate before starting work (Required)

Work Location:

In person