Front Desk Agent

Front Desk Agent Residence Inn by Marriott Worcester - 2.0 Worcester, MA Job Details Full-time $17.50 an hour 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Guest relations Upselling Organizational skills Customer complaint resolution Client interaction via phone calls Full Job Description A Hotel Front Desk Agent serves as our guests' first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Other responsibilities as assigned Skills Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Open Availability is preferred/ Must be able to work nights and weekends

Job Type:

Full-time Pay:

$17.50 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Relocate:

Worcester, MA 01605: Relocate before starting work (Required)

Work Location:

In person