Front Desk Agent (PEP System Trained)

Location:

Worcester, MA Position Type:

Full-Time / Part-Time (Shift-based) Job Overview We are seeking a welcoming, detail-oriented, and tech-savvy Front Desk Agent to join our team at our Worcester hotel location. As the first point of contact for our guests, you will deliver exceptional customer service and manage daily operations using Hilton's modern Property Engagement Platform (PEP) . Whether welcoming a Hilton Honors member or assisting a corporate traveler, you will ensure every guest enjoys a seamless and memorable stay.

Key Responsibilities Guest Services:

Greet guests warmly, manage check-ins and check-outs efficiently, and handle guest inquiries or requests with promptness and professionalism.

PEP System Operations:

Utilize Hilton's Property Engagement Platform (PEP) to manage reservations, assign rooms, process payments, and update guest profiles.

Problem Solving:

Address and resolve guest concerns or billing inquiries swiftly, ensuring guest satisfaction and brand loyalty.

Communication:

Coordinate seamlessly with Housekeeping and Maintenance teams regarding room status, special accommodations, and maintenance issues.

Safety & Security:

Follow standard cash-handling procedures, maintain security protocols for room keys, and adhere to hotel safety guidelines.

Qualifications & Requirements Experience:

Previous hotel front desk experience preferred; familiarity with Hilton systems (PEP / OnQ) is a strong advantage (paid training provided for the right candidate).

Skills:

Excellent communication, interpersonal, and organizational skills. Comfortable using cloud-based software and modern tech dashboards.

Availability:

Flexibility to work various shifts, including weekends, evenings, and holidays as required by hotel operations.

Location:

Must be able to reliably commute to our Worcester, MA location. #CHE123

Pay:

$19.00 - $23.00 per hour

Work Location:

In person