Overview Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the first point of contact, delivering exceptional customer service and ensuring every guest feels welcomed, valued, and cared for. Your energetic approach and attention to detail will help foster a warm and inviting atmosphere, making each guest's stay extraordinary. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations while working in a lively, fast-paced environment. Responsibilities Greet guests with a friendly, professional demeanor, providing a positive first impression Manage check-in and check-out processes efficiently using hotel management systems such as PEP or similar platforms Handle guest inquiries, requests, and complaints with enthusiasm and professionalism to ensure satisfaction Maintain accurate records of guest information, reservations, and billing details Assist with night audit procedures to reconcile daily transactions and ensure financial accuracy Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly Operate multi-line phone systems with excellent phone etiquette to manage reservations and guest communications Support emergency procedures and hotel safety protocols to ensure guest security at all times Uphold the highest standards of hospitality management and customer service throughout every interaction Skills Proven experience in hotel management or front desk operations within a hospitality environment Strong knowledge of hotel emergency procedures and safety protocols Exceptional customer service skills with the ability to handle challenging situations gracefully Proficiency in hotel management software such as PEP or similar systems Excellent communication skills, including phone etiquette and multi-line phone system operation Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively Hotel experience or background in hospitality management is a plus Ability to work flexible hours, including nights, weekends, and holidays as needed Strong organizational skills with attention to detail in guest relations and administrative tasks Embark on a rewarding career where your passion for hospitality makes a difference! We are committed to fostering an inclusive environment that values energetic team members dedicated to delivering outstanding guest experiences. Join us today and be part of a vibrant team that thrives on creating memorable moments for every guest!

Pay:

From $16.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person