Job Overview We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will possess exceptional guest relations skills and a strong background in customer service within the hospitality industry. As the first point of contact for our guests, you will play a crucial role in ensuring their experience is welcoming and memorable. Responsibilities Greet and welcome guests upon arrival with a friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Provide information about hotel services, local attractions, and amenities to enhance guest experience. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain accurate records of guest information and reservations using hotel management software. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Uphold high standards of phone etiquette when answering calls and responding to inquiries. Assist in managing billing processes and payment transactions accurately. Requirements Previous experience in front desk operations or guest services within the hospitality industry is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Excellent communication skills, both verbal and written, with proficiency in phone etiquette. Multilingual abilities are a plus, enhancing our ability to serve diverse guests. A positive attitude, strong work ethic, and ability to work well under pressure in a fast-paced environment. Flexibility to work all shifts, including weekends and holidays. Hours are from 3PM-11PM. Join our team as a Front Desk Agent where your passion for hospitality will shine through every interaction!

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour

Benefits:

Employee discount Paid time off

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Bangor, ME 04401 (Required)

Work Location:

In person