$22.50 an hour
Part-time $18.00
$22.50 an hour

•

Part-time Job Title:

Front Desk Agent Job Summary:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Duties:

Be the warm welcome that kicks off a memorable guest experience
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out
take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests' needs
record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and place as a brand ambassador
Jump into other ad-hoc duties when your colleagues need your help

Requirements:

Communication skills
guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language
extra language skills would be great, but not essential
Literate and tech-savvy
you'll need a good grasp of reading, writing, basic math and computers Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

If you are outgoing and respectful and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Job Type:

Part-time Pay:

$18.00

$22.

50 per hour

Benefits:

Employee discount Flexible schedule Free parking Professional development assistance

Experience:

Hotel experience: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Scarborough, ME 04074 (Required)

Work Location:

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