Front Desk Agent Red Roof Inn Auburn Hills Auburn Hills, MI Job Details Part-time | Full-time $14.50 - $17.00 an hour 4 hours ago Benefits Free parking Health insurance Paid time off Employee discount Qualifications Foreign language proficiency Visitor query response Resort experience Multilingual Phone communication Night audit Greeting customers Answering guest questions Accurate transaction records management Financial records management Financial record maintenance Organizational skills Telephone systems Multi-line phone systems Hospitality online booking platforms Hotel and accommodations guest complaints handling Hotel guest account management Entry level Office phone management Full Job Description Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will have a passion for hospitality and a commitment to ensuring a positive experience for all visitors. This role involves managing front desk operations, assisting guests with inquiries, and maintaining the overall efficiency of hotel services. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Handle reservations, cancellations, and modifications through various systems. Provide information about hotel services, local attractions, and amenities to enhance the guest experience. Address guest inquiries and resolve any issues promptly and professionally. Maintain accurate records of guest information and transactions. Assist with night audit duties as required to ensure financial accuracy. Operate multi-line phone systems to manage incoming calls effectively. Collaborate with other hotel departments to ensure seamless guest services. Skills Strong customer service skills with a focus on guest relations. Experience in hospitality management or hotel management is highly desirable. Bilingual or multilingual abilities are a plus for enhanced communication with diverse guests. Familiarity with front desk operations and night audit procedures is beneficial. Excellent phone etiquette and proficiency in handling multi-line phone systems. Previous experience in resort or hotel environments is preferred. Ability to work well under pressure while maintaining a positive attitude. Strong organizational skills and attention to detail. Join us as we strive to create memorable experiences for our guests through exceptional service!

Job Types:

Full-time, Part-time Pay:

$14.50 - $17.00 per hour

Benefits:

Employee discount Free parking Health insurance Paid time off

Work Location:

In person