POSITION SUMMARY

Under the direction of the Front Desk Supervisor, the Front Desk Clerk is responsible for ensuring guests of the hotel receive friendly and efficient service.

ESSENTIAL FUNCTIONS

1. Provides exemplary customer service by "Exceeding Expectations One Opportunity at a Time". 2. Greets, registers, and assigns rooms to guest. 3. Answer's all calls in a timely, courteous manner and directs all calls to the appropriate extension and/or department. 4. Answers inquiries pertaining to hotel services; registration of guests, dining facilities, shopping, entertainment, and travel directions. 5. Keep records of room availability and guests' accounts. 6. Responsible for taking reservations for guests and ensuring input into OPERA system is prompt and accurate. 7. Collects revenue by entering services and charges, computes bill, obtain payment, and makes change for guests. 8. Creates room keys with the electronic room key system and issues to guests with explanation on appropriate use of keys. 9. Posts charges to guest folios. 10. Ensures the welcoming of our guests to the property in a friendly manner. 11. Facilitate a timely check-in and checkout for our guests. 12. Ensures the daily operation of guest satisfaction programs. 13. Updates room status in a timely manner. 14. Performs bucket checks and assigned paperwork. 15. Performs cashier duties and facilitates guests inquires. 16. Keeps maintenance and housekeeping departments informed of all customers' needs or when a problem is reported. 17. Responsible for learning and following daily policies and procedures for the Hotel Department and Bay Mills Resort & Casinos. 18. Must attend all mandatory trainings designated by the Human Resources Department and/or Department Directing, including Title 31. 19. Performs and ensures compliance with the Bay Mills Gaming Commission Rules and Regulations. 20. Other duties may be assigned within the scope and complexity of this position's essential functions.