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Quality Inn

Hotel Front Desk Agent

Pay: $28,912/yr
Posted: 8 weeks ago
Location: Grand Blanc, MI (Onsite)
Last Updated: 3 weeks ago
Hours: Full-Time
Expires: 9/16/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,866 / year median in Michigan

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Job Description

Hotel Front Desk Agent Quality Inn Grand Blanc, MI Job Details Full-time $13.80
  • $14.
00 an hour 3 hours ago Benefits Employee discount Qualifications Bilingual Customer service Front desk Hotel experience Hotel management Full Job Description Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will play a crucial role in creating a welcoming environment for our guests, providing exceptional customer service, and ensuring smooth operations at the front desk. This position requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Experience in hotel management or a similar role is preferred. Responsibilities
  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries and resolve any issues or complaints promptly.
  • Maintain accurate records of guest information and reservations.
  • Operate phone systems to manage incoming calls and messages.
  • Assist with night audit duties as required.
  • Provide information about hotel services, local attractions, and amenities.
  • Collaborate with other departments to ensure guest satisfaction.
  • Uphold high standards of cleanliness and organization at the front desk area. Requirements
  • Previous experience in front desk operations or customer service within the hospitality industry is preferred.
  • Knowledge of hotel management software is a plus.
  • Bilingual candidates are highly encouraged to apply.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
  • A passion for providing outstanding guest services in a fast-paced environment.
Join our team and contribute to creating memorable experiences for our guests!
Pay:
$13.80
  • $14.00 per hour Expected hours: 32.0
  • 40.
0 per week
Benefits:
Employee discount
Work Location:
In person