Overview Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests! In this vital role, you will be the first point of contact, delivering exceptional customer service and ensuring smooth check-in and check-out processes. Your multitasking skills and hospitality expertise will help foster a welcoming environment, making every guest feel valued and cared for. This paid position offers an exciting opportunity to develop your hotel management skills while working in a vibrant, guest-focused setting. Duties Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services using property management systems (PMS) such as OPERA or similar platforms Manage reservations through hospitality reservation systems, ensuring accuracy and special requests are accommodated Handle guest inquiries via phone communication with professionalism, demonstrating excellent phone etiquette and customer service problem-solving skills Provide information about hotel amenities, local attractions, and services to enhance guest experience Assist with guest relations by addressing concerns promptly and professionally, ensuring high levels of satisfaction Support night audit procedures to reconcile daily transactions and maintain accurate financial records Follow hotel emergency procedures to ensure guest safety at all times Skills Strong background in hospitality management and hotel experience, including front desk operations and guest services Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world Proficiency with property management systems (PMS) such as OPERA or comparable hotel management software Knowledge of hospitality reservation systems for booking, modifying, or canceling reservations efficiently Excellent customer service skills with a focus on guest relations and client communication Familiarity with hotel emergency procedures to handle unforeseen situations confidently Ability to solve customer service problems swiftly while maintaining professionalism and courtesy Join us in creating welcoming environments where guests feel at home! Your dedication to hospitality excellence will make a lasting impact on every visitor's stay.

Pay:

$14.00 - $15.00 per hour Expected hours: 16.0 - 40.0 per week

Benefits:

Flexible schedule Free parking

Work Location:

In person