Night Auditor/Front Desk Agent DoubleTree by Hilton Grand Rapids Airport Grand Rapids, MI Job Details Part-time | Full-time $16 - $17 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Customer communication Teamwork Customer support experience within hospitality industry Night audit High school diploma or GED Attention to detail Full Job Description Are you a person who enjoys working independently, helping people, and making sure every detail adds up? If so, we'd like to meet you. We believe great hospitality starts with great people . Service excellence, teamwork, and a positive workplace culture aren't just things we talk about—they're priorities in how we operate every day. We work hard, support one another, have fun, and take pride in creating an outstanding experience for every guest. As our Night Auditor/Front Desk Agent , you are the person who brings the hotel's day to a successful close while preparing the team for the day ahead. While most of the hotel sleeps, you'll balance the books, identify discrepancies, assist late-arriving and early-departing guests, and make sure everything is ready for a smooth start in the morning. What We Offer Medical, dental, and vision insurance Paid time off Holiday pay Flexible scheduling A supportive, team-focused work environment Opportunities to learn, grow, and develop within the hospitality industry A workplace where culture, teamwork, and people matter What You'll Do As Night Auditor, you will: Deliver friendly, professional service to late-arriving, overnight, and early-morning guests. Accurately audit, balance, post, and report hotel revenue from rooms, front desk, and food & beverage operations. Review cash and credit transactions and identify or correct discrepancies. Complete the nightly audit and ensure all revenue is properly balanced before closing the business day. Prepare accurate reports that provide hotel leadership with a clear picture of the previous day's performance. Reset systems and registers as needed to prepare operations for the new business day. Help protect the hotel and brand by following established accounting, cash-handling, security, and fraud-prevention procedures. Respond to guest questions, requests, and concerns with professionalism and a genuine desire to help. Maintain a safe, welcoming, and professional front desk environment throughout the overnight shift. What We're Looking For We're looking for someone who is dependable, detail-oriented, friendly, and comfortable working independently . High school diploma or equivalent experience required. Previous accounting or bookkeeping experience is helpful but not required . Previous Night Audit or hotel front desk experience is preferred but not required . One year of experience in a branded hotel is a plus. Strong attention to detail and comfort working with numbers, reports, and financial information. Ability to communicate professionally and courteously with guests and coworkers, both in person and over the phone. Comfortable learning and operating hotel systems, software, cash registers, and standard office equipment. Ability to occasionally assist with luggage weighing up to 50 pounds. Must be dependable and able to consistently work the 11:00 PM - 7:00 AM overnight shift or 3:00 PM to 11:00 PM. Ready to Join Our Team? If you're looking for more than just another overnight job—and want to be part of a hotel team that values people, culture, service, and having some fun while getting the job done —we want to hear from you. Email us your resume today, and we'll contact qualified candidates to schedule a time to meet. Please, no phone calls.

Job Types:

Full-time, Part-time Pay:

$16.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person