About the Position We are seeking a dependable, professional, and guest-focused Swing Shift Front Desk Agent to join our team! This position will cover a combination of 1st and 2nd shifts throughout the week and weekends, depending on hotel needs. The ideal candidate is flexible, reliable, and passionate about providing exceptional guest service and loyalty recognition. Previous hotel experience is preferred, along with familiarity with hotel reservation systems and front desk operations. Shift Availability 1st

Shift:

7:00 AM - 3:00 PM 2nd

Shift:

3:00 PM - 11:00 PM Must be available to work a combination of shifts during the week and/or weekends, based on hotel scheduling needs. Responsibilities Welcome guests and provide a friendly, professional check-in and check-out experience. Be able to recognize loyalty members and greet them appropriately Handle guest questions, requests, and concerns with courtesy and professionalism. Process reservations, cancellations, and modifications accurately. Answer incoming calls and assist guests with hotel information and requests. Maintain accurate guest records and follow hotel policies and procedures. Communicate effectively with housekeeping, maintenance, and management. Assist with shift transitions and support night audit operations as needed. Maintain a clean, organized, and professional front desk environment. Qualifications Previous hotel front desk or hospitality experience preferred. Strong customer service and communication skills. Professional telephone etiquette and guest relations skills. Familiarity with hotel PMS systems; Stay PMS experience is a plus. Ability to multitask, problem-solve, and remain professional in a fast-paced environment. Dependable, punctual, and flexible with scheduling. Ability to work independently and as part of a team. Important Employment Requirements Reliable transportation is required. Employees must have dependable transportation to and from the hotel for all scheduled shifts. The hotel does not provide housing or transportation assistance. Applicants must be able to consistently arrive on time for both 1st and 2nd shifts, including weekends, as scheduled. Employee Discount Eligibility Employee discounts are not available during the first 90 days of employment . Eligibility begins after 90 days, provided the employee has had no call-offs during that introductory period and meets applicable company requirements. Apply Today! If you are dependable, enjoy working with people, and are looking for an opportunity to grow in hospitality, we would love to hear from you! Apply today to join the Fairfield Inn & Suites - Kalamazoo team!

Pay:

From $14.25 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person