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MN
Manistee National Golf and Resort
Hotel Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Michigan data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,866 / year median in Michigan
Job Description
A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests, managing reservations and providing information about rooms, rates and amenities, answering phones and redirecting calls, light bar tending, and money handling. Customer service experience preferred but not required. Should be familiar with computers and internet software savvy. Maintain cleanliness of common areas and guest bathroom throughout shift. Applications can be picked up at the Resort's Front Desk from 9:00 AM to 4:00 PM or online on our website. Applications must be submitted in person to the Front Desk. Applications accepted now with on-the-spot interviews possible, based on availability.