In this role, you will be the face of our hotel, combining exceptional customer service with a proactive sales mindset. You will not only ensure a seamless check-in and check-out experience for our guests but also actively drive revenue through room upgrades, amenity sales, and loyalty program enrollments. If you love interacting with people and thrive in a fast-paced, sales-oriented environment, we want to hear from you!

Key Responsibilities Guest Reception:

Provide a warm, professional welcome to all guests; manage check-ins, check-outs, room assignments, and key issuance efficiently.

Drive Revenue & Upselling:

Maximize revenue by actively pitching room upgrades, late checkouts, premium amenities, and on-site services to arriving guests.

Reservation Sales:

Convert inbound phone inquiries and walk-in visitors into confirmed bookings using persuasive, value-based sales techniques.

Loyalty Program Growth:

Promote our guest rewards program, actively enrolling new members and meeting weekly/monthly registration targets.

Financial Accountability:

Secure valid payment methods, process credit card and cash transactions accurately, and balance your cash drawer at the end of each shift.

Guest Relations:

Actively listen to and resolve guest concerns or requests promptly, ensuring a high level of customer satisfaction.

Team Coordination:

Maintain clear communication with housekeeping and maintenance departments to ensure room readiness and track inventory.

Qualifications & Skills Sales Mindset:

Proven ability to spot upselling opportunities and comfortably close a sale.

Communication:

Excellent verbal and written communication skills with a friendly, professional demeanor.

Flexibility:

Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Pay:

$14.00 - $16.00 per hour Expected hours: 24.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person