Find & Apply For Hotel Desk Clerk Jobs in Monroe, Michigan

We are seeking an outgoing, results-driven Hotel Front Desk Sales Associate to join our team at Quality Inn & Suites. In this role, you will be the face of our property, helping us deliver our brand promise of a warm, welcoming stay that gives guests their money's worth. You will combine exceptional customer service with a proactive sales mindset—ensuring a seamless check-in experience while actively driving revenue through room upgrades, amenity sales, and Choice Privileges loyalty enrollments.

Key Responsibilities Guest Reception:

Provide a warm, professional welcome to all guests; manage check-ins, check-outs, room assignments, and key issuance efficiently.

Drive Revenue & Upselling:

Maximize property revenue by pitching room upgrades (such as moving guests into premium suites), extended checkouts, and marketplace items.

Reservation Sales:

Convert inbound phone inquiries and walk-in visitors into confirmed bookings using value-based sales techniques.

Systems & Administration:

Utilize Choice Hotels' choice

ADVANTAGE

Property Management System to check room status, update inventory, and log guest notes.

Financial Accountability:

Secure valid payment methods, process credit card and cash transactions accurately, and balance your cash drawer at the end of each shift.

Team Coordination:

Maintain clear communication with housekeeping and maintenance departments to ensure suite readiness and track maintenance requests.

Qualifications & Skills Sales Mindset:

Comfort with approaching guests to suggest upgrades and loyalty program benefits.

Communication:

Excellent verbal communication skills with a friendly, service-oriented demeanor.

Tech Savvy:

Ability to learn and navigate property management software quickly; basic computer proficiency is required.

Flexibility:

Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Pay:

$14.50 - $16.00 per hour Expected hours: 24.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person