A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
The Hotel Front Desk Agent is responsible for providing exceptional customer service to guests from arrival to departure. This position serves as the first point of contact for guests, ensuring a welcoming atmosphere while efficiently handling reservations, check-ins, check-outs, payments, and guest requests. Front Desk Agents represent the hotel professionally and strive to create a positive guest experience. Essential Duties and Responsibilities Welcome guests in a friendly, professional, and courteous manner. Complete guest check-in and check-out procedures accurately and efficiently. Answer incoming phone calls and respond to guest inquiries. Make, modify, and cancel room reservations. Process payments, authorize credit cards, and balance cash transactions. Handle guest complaints and resolve issues promptly while maintaining guest satisfaction. Provide information about hotel amenities, local attractions, restaurants, and directions. Coordinate with Housekeeping and Maintenance to ensure rooms are guest-ready and maintenance issues are addressed. Maintain accurate guest records using the hotel's Property Management System (PMS). Respond to emergency situations according to hotel policies and procedures. Prepare daily reports, shift paperwork, and cash deposits. Ensure lobby and front desk areas remain clean, organized, and welcoming. Assist with laundry, breakfast, or other operational duties as needed. Follow all hotel brand standards, safety procedures, and company policies. Promote the hotel's loyalty program and upsell room upgrades or additional services when appropriate. Qualifications High school diploma or equivalent required. Previous hotel, hospitality, or customer service experience preferred. Excellent verbal and written communication skills. Strong computer skills and ability to learn hotel management software. Ability to multitask in a fast-paced environment. Strong problem-solving and conflict-resolution skills. Professional appearance and positive attitude. Ability to work flexible hours, including nights, weekends, and holidays. Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 25 pounds. Ability to bend, reach, and occasionally climb stairs. Manual dexterity to operate computers, telephones, and office equipment. Skills Outstanding customer service Communication and interpersonal skills Time management Attention to detail Cash handling Teamwork Professionalism Conflict resolution Multitasking Organizational skills Work Environment Front Desk Agents work in a fast-paced hotel environment where guest interaction is constant. The position requires maintaining professionalism under pressure while ensuring guests receive outstanding hospitality and service. Goal of the
Position:
To create a memorable guest experience by providing efficient, friendly, and professional service while ensuring the smooth operation of the hotel's front desk and supporting overall hotel operations.
Job Type:
Part-time Pay:
$13.73 - $14.00 per hour
Shift:
8 hour shift Day shift Evening shift Morning shift
