Hotel Front Desk Agent Mid America Lodging Group Novi, MI Job Details Part-time | Full-time $15 - $17 an hour 10 hours ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Hotel and accommodations payment processing Client services experience within hospitality industry Night audit Greeting customers Venue guest services Full Job Description Job Summary The Front Desk Agent plays a vital role in ensuring a positive guest experience at our hotel. This position is responsible for managing guest check-ins and check-outs, providing exceptional customer service, and addressing any inquiries or concerns. Strong hospitality skills and a commitment to creating memorable experiences for our guests. Duties Greet guests warmly upon arrival and assist with the check-in process. Handle guest inquiries, requests, and complaints in a professional manner. Manage reservations and maintain accurate records of guest information. Conduct night audits as required, ensuring all financial transactions are accurate. Provide information about hotel amenities, services, and local attractions. Maintain the front desk area in a neat and organized manner. Collaborate with other hotel departments to ensure seamless guest services. Process payments and manage cash handling procedures efficiently. Experience Previous experience in hospitality or customer service roles is preferred. Familiarity with hotel management software is a plus. Strong communication skills with excellent phone etiquette. Ability to work flexible hours, including nights and weekends if necessary. A background in hospitality management or related fields is advantageous but not required. Join our team as a Front Desk Agent and contribute to creating an inviting atmosphere for our guests while developing your skills in the hospitality industry.

Job Types:

Full-time, Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person