Hotel Front Desk Agent Night auditor A Victory Associate Property Southfield, MI Job Details Full-time $13.75 - $16.00 an hour 5 hours ago Qualifications Financial audits Foreign language proficiency Visitor query response Hotel and accommodations payment processing Resort experience CCTV system operation (AV) Financial transaction processing Multilingual Phone communication Night audit Greeting customers Client inquiry handling Answering guest questions Financial records management Financial records review Financial record maintenance Hospitality Management Property management systems (PMS) Patrolling Security system monitoring (security system operation) Security Computer skills Multi-line phone systems Hotel and accommodations guest complaints handling Hotel daily report preparation Communication skills Balancing end-of-day transactions Entry level Client interaction via phone calls Full Job Description Job Summary Join our vibrant hospitality team as a Hotel Front Desk Agent Night Auditor, where you will be the welcoming face and efficient coordinator during overnight hours. In this dynamic role, you will manage guest check-ins and check-outs, handle reservations, and ensure a seamless guest experience while maintaining accurate financial records. Your energetic and attentive approach will help create a warm, safe, and memorable environment for all guests staying at our resort or hotel. This position offers an exciting opportunity to showcase your hospitality management skills, provide exceptional guest services, and support the smooth operation of our hotel during the night shift. Duties Greet guests warmly upon arrival, ensuring a positive first impression through excellent customer service and professional phone etiquette Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software Handle reservations, cancellations, and modifications with accuracy and attention to detail Conduct nightly audits of financial transactions, including billing and account reconciliations, to ensure accuracy and completeness Respond promptly to guest inquiries, requests, and complaints with a friendly and solution-oriented attitude Maintain security by monitoring CCTV surveillance, conducting routine patrols of common areas, and controlling access to the property during overnight hours Prepare shift reports detailing occupancy, incidents, and operational activities to ensure smooth communication between shifts Skills Strong background in hospitality management with previous hotel or resort experience preferred Exceptional customer service skills with the ability to handle diverse guest needs professionally Bilingual or multilingual abilities are highly desirable to assist a diverse clientele effectively Proficiency in front desk operations, including multi-line phone systems and hotel management software Knowledge of night audit procedures, guest relations, and hotel security protocols Excellent communication skills with a focus on clear verbal interactions and proper phone etiquette Ability to work independently during overnight hours while maintaining high energy levels and attention to detail This role is perfect for motivated individuals passionate about hospitality who thrive in fast-paced environments. We are committed to fostering an inclusive workplace where your skills can shine—help us deliver outstanding guest experiences around the clock!

Pay:

$13.75 - $16.00 per hour

Work Location:

In person