Overview:

We are seeking a friendly and organized Front Desk Agent to join our hotel team. As a key member of our hospitality staff, you will play a vital role in ensuring our guests have a comfortable and memorable stay. The ideal candidate will possess excellent customer service skills and have experience in a resort or hotel setting.

Responsibilities:

Greet guests and check them in and out of the hotel in a professional and friendly manner
Answer and direct phone calls in a timely and efficient manner
Handle guest requests and resolve any issues promptly and professionally
Perform night audit duties, including verifying guest accounts and ensuring that all transactions are accurate
Utilize hotel management software to manage guest accounts and perform various administrative tasks
Provide exceptional customer service to all guests, ensuring their needs are met and exceeded
Maintain a clean and organized front desk area, including handling any lost and found items
Work closely with the hotel's hospitality team to ensure that all guests have an enjoyable and relaxing stay

Requirements:

Experience working in a resort or hotel setting
Proven customer service skills, with a focus on providing excellent hospitality to all guests
Experience with phone systems and hotel management software
Ability to work a variety of shifts, including nights and weekends
High school diploma or equivalent
Friendly and approachable demeanor
Strong attention to detail and organizational skills
Ability to work in a fast-paced environment and handle multiple tasks at once
Familiarity with hotel operations and guest services
Ability to maintain confidentiality and handle sensitive information
A strong understanding of hospitality management and hotel operations
A passion for providing exceptional customer service and exceeding guest expectations

Job Types:

Full-time, Part-time Pay:

From $14.00 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Free parking Life insurance Paid time off Vision insurance

Work Location:

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