Overview:

We are seeking a friendly and organized Front Desk Agent to join our hotel team. As a key member of our hospitality staff, you will play a vital role in ensuring our guests have a comfortable and memorable stay. The ideal candidate will possess excellent customer service skills and have experience in a resort or hotel setting.

Responsibilities:

• Greet guests and check them in and out of the hotel in a professional and friendly manner
• Answer and direct phone calls in a timely and efficient manner
• Handle guest requests and resolve any issues promptly and professionally
• Perform night audit duties, including verifying guest accounts and ensuring that all transactions are accurate
• Utilize hotel management software to manage guest accounts and perform various administrative tasks
• Provide exceptional customer service to all guests, ensuring their needs are met and exceeded
• Maintain a clean and organized front desk area, including handling any lost and found items
• Work closely with the hotel's hospitality team to ensure that all guests have an enjoyable and relaxing stay

Requirements:

• Experience working in a resort or hotel setting
• Proven customer service skills, with a focus on providing excellent hospitality to all guests
• Experience with phone systems and hotel management software
• Ability to work a variety of shifts, including nights and weekends
• High school diploma or equivalent
• Friendly and approachable demeanor
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks at once
• Familiarity with hotel operations and guest services
• Ability to maintain confidentiality and handle sensitive information
• A strong understanding of hospitality management and hotel operations
• A passion for providing exceptional customer service and exceeding guest expectations

Job Types:

Full-time, Part-time Pay:

From $14.50 per hour

Benefits:

Dental insurance Employee assistance program Employee discount Free parking Life insurance Paid time off Vision insurance

Experience:

Front desk: 2 years (Preferred)

Hotel:

2 years (Preferred)

Work Location:

In person