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FI
Fairfield Inn & Suites
Front Desk Associate
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,866 / year median in Michigan
Job Description
Front Desk Associate Fairfield Inn & Suites Wyoming, MI Job Details Part-time From $15 an hour 5 hours ago Benefits Employee discount Flexible schedule Qualifications Resort experience Interpersonal skills Phone communication Attention to detail Cleaning Telephone systems Time management Full Job Description Front Desk Agent We are looking to fill our open position for a front desk agent. Open availability is required. Shifts would be second shift 3PM-11PM and some first shifts 7AM-3PM.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Assist other departments to ensure a smooth operation
Requirements:
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Positive and team-orientated attitude
- Proficient in using phone systems, computers, and other office equipment
- Previous experience in a similar role is preferred but not required
- Great time management skills Join our team as a Front Desk Agent and be the first point of contact for our guests.